Warranty Policy

The warranty period is calculated from the date the product is received and covers 30 business days from that date.

If the product is damaged within 30 days of receipt, we will provide a replacement free of charge. You will not be responsible for any replacement or shipping costs.

For damage that occurs more than 30 days after receipt, you will be responsible for the applicable repair and shipping costs.

Return & Refund Policy

We offer a 7-day refund for quality-related issues and a 30-day warranty in the following countries and regions:
United States, Canada, the European Union, Japan, South Korea,  Singapore, Malaysia, Thailand, Indonesia.
Please contact our Customer Service Center first so we can provide you with the appropriate solution.

Lost or Damaged in Transit

If your package is confirmed to have been lost or damaged during shipping, please contact our customer service team. We will arrange a replacement shipment for you.

Customer Service Contact Information

email: hello@xiaogui-robot.com     ( Customer Service Center )

x.com:  @xiaogui_robot